As the public face of the company the Sales Associate is responsible for dealing with all customer questions about the products and services the company offers. A Sales Associate is expected to be continuously updating their knowledge of the company products, services, and policies.

Complaint handling is a critical part of this position. Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact.

Another key responsibility is maintaining the presentation of the sales floor, products, signage, and displays.

Sales Associate Responsibilities:

·      Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.

·      Operating cash registers, managing financial transactions, and balancing drawers.

·      Achieving established goals.

·      Directing customers to merchandise within the store.

·      Increasing in store sales.

·      Superior product knowledge.

·      Maintaining an orderly appearance throughout the sales floor.

·      Introducing promotions and opportunities to customers.

·      Cross-selling products to increase purchase amounts.

Sales Associate Requirements:

·      An Associate’s degree or high school diploma.

·      Retail sales experience.

·      A professional appearance.

·      Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.

·      The ability to read, write, and perform basic math.

·      The ability to stand and walk for extended periods of time.